WHAT IS A GAMING OR NON-GAMING LICENSE AND WHY DO I NEED ONE? Federal regulations state that a Tribe shall develop licensing procedures for all employees of a gaming operation. The Gaming Commission issues two types of licenses for MBCH employees- gaming and non-gaming. A license is a revocable privilege granted by the Gaming Commission to perform a job or to do an act upon gaming premises. If an applicant is not eligible to hold a license, then that applicant may not work at MBCH. An authorized tribal official shall review a person's prior activities, criminal record, if any, and reputation, habits and associations to make a finding concerning the eligibility of a key employee or a primary management official for employment in a gaming operation. In addition, certain positions may be in non-gaming areas, which only require a non-gaming license; while other positions may be in gaming areas, which require a gaming license.
WHO DOES THE HIRING OF EMPLOYEES FOR MESKWAKI BINGO CASINO HOTEL? The Human Resources Department for MBCH does its own hiring of employees. The Sac and Fox Gaming Commission is a separate entity from the gaming operation and does not do the hiring for MBCH. Rather, the Sac and Fox Gaming Commission licenses the applicants who want to apply for employment with MBCH.
WHAT IS A TRIBAL-STATE COMPACT? Tribal-State Compacts are agreements that establish the rules to govern the conduct of Class III gaming activities. A Compact is negotiated between the Sac and Fox Tribe and the State of Iowa and must be approved by the Secretary of the Interior.
WHY DO WE NEED TO SUBMIT OUR TAXES? Taxes are required as a part of the background investigation conducted by the Gaming Commission. Based on this investigation, the Gaming Commission will make a determination of eligibility for employment at the gaming operation. A report will then be sent to the National Indian Gaming Commission within 60 days after an employee begins work.
WHAT DOES THE GAMING COMMISSION DO? The Sac and Fox Gaming Commission conducts background investigations on gaming and non-gaming employees and vendors, and if appropriate, issues gaming or non-gaming licenses to the applicants. The Gaming Commission establishes internal controls, tests gaming machines to ensure their integrity, ensures the safety of patrons, protects the tribal assets and enforces compliance with regulations by imposing sanctions, fines, and when necessary prosecution.
HOW OLD DO I HAVE TO BE TO GAMBLE? You must be 21 years or older to participate in Class III gaming that includes, but is not limited to, slot machines, dice games, wheel games, card games, and pari-mutual wagering on horses and dogs. You must be 18 years or older to participate in Class II gaming that includes, but is not limited to, bingo.
I AM 16 YEARS OLD, CAN I WORK AT THE CASINO? Yes; however, applicants less than eighteen years old are only eligible for a non-gaming license and may only be employed in non-gaming areas such as food servers, hotel housekeepers, and lifeguards. These applicants must be at least sixteen years old at the time of applying for non-gaming employment.
WHAT ARE FELONIES? The determination whether an offense was a felony or misdemeanor shall be based upon the classification of the offense at the time and under the laws of the jurisdiction in which they were prosecuted.
I FAILED MY DRUG TEST, WHEN CAN I REAPPLY FOR A LICENSE? In order to determine license suitability, each applicant is tested for the presence of illegal drugs. As a general rule, if an applicant fails a drug test and is thereby ineligible for hire, he or she may reapply for a license after one year.
I QUIT MY JOB, WHEN CAN I REAPPLY FOR A JOB? Please contact the Casino’s Human Resources Department at 1-800-728-GAME for MBCH’s current hiring policy.
I WAS TERMINATED, WHEN CAN I REAPPLY FOR A JOB? Please contact the Casino’s Human Resources Department at 1-800-728-GAME for MBCH’s current employment policy.
MY GAMING APPLICATION WAS DENIED, WHEN CAN I REAPPLY FOR A LICENSE? According to Sac and Fox Gaming Regulation 2.11, the Gaming Commission may deny license applications for good cause, as determined by the Commission. If the Gaming Commission denies a new license application, the applicant may reapply after a waiting period of 90 days, or the Gaming Commission may grant a shorter waiting period for special circumstances upon written request from the applicant. However, if the license was denied for failure or refusal of a drug screening test, per Gaming Regulation 5.03, the applicant shall not be eligible to reapply for one year.
MY GAMING LICENSE WAS REVOKED, WHEN CAN I REAPPLY FOR A LICENSE? According to Sac and Fox Gaming Regulation 2.10, a licensee whose gaming license was previously revoked for any reason shall not be eligible for another gaming license. However, an applicant whose gaming license was revoked may be eligible to apply for a non-gaming license.
MY NON-GAMING LICENSE WAS REVOKED, WHEN CAN I REAPPLY FOR A LICENSE? A licensee whose non-gaming license was previously revoked for any reason shall be eligible to reapply for another non-gaming license, or if qualified, may apply for a gaming license according to Sac and Fox Gaming Regulation 2.10.
I AM AN EMPLOYEE AND MY SUPERVISOR SAYS I CANNOT TALK TO THE GAMING COMMISSION, IS THIS TRUE? No. If you are an employee, you have a right to communicate with the Sac and Fox Gaming Commissioners, Compliance Officers, Investigator, and its Internal Audit Staff. Management cannot punish you for doing so. Any person reporting suspected violations shall not be subject to retaliation. Any retaliation by any person shall be subject to disciplinary action by the Gaming Commission. All conversations will be kept confidential and Management cannot attempt to retaliate, intimidate, or coerce employees to break that confidentiality. You may contact the Gaming Commissioners directly, contact the office, or leave a message after hours. Please refer to INSERT LINK HERE.
I HAVE A CUSTOMER COMPLAINT, WHAT CAN I DO? If you are a customer of MBCH who has a complaint, you have several options. For customer service complaints, you may refer your concern to MBCH for resolution. If you have a patron complaint about Class III gaming, you may contact the Gaming Commission for resolution. Once notified, the Gaming Commission will investigate and reach a final decision within thirty calendar days of receiving notice, unless the complainant agrees to extend the time for investigation. A final decision on the complaint will be in conformance with the Tribal-State Compact, Gaming Code, Regulations, and other applicable laws. If after review, the Gaming Commission determines the complaint is not regulatory in nature and is a customer service issue, it will forward the complaint to MBCH for appropriate action.
I HAVE BEEN INVOLUNTARILY BANNED FROM MBCH, HOW DO I APPEAL? If you have been banned from MBCH by its Security Department or by the Gaming Commission, you have thirty days to appeal your ban in writing to: Attention: ChairmanSac and Fox Gaming Commission 1504 305th st Tama, Iowa 52339 It is the responsibility of any person petitioning the Gaming Commission for the reinstatement of their patron privileges to prove to the Gaming Commission that they no longer present a risk to tribal assets, the integrity of gaming on Tribal property, or the safety of the public and employees. A patron who has been barred for life may petition for reinstatement of their patron privileges only if the patron can prove that extenuating circumstances prevented the patron from filing a timely appeal.
I SELF-BANNED MYSELF FROM MBCH, HOW DO I APPEAL? If you have recently self-banned yourself from MBCH, the new MBCH Self-Exclusion forms state that you are not eligible to appeal your ban until one year has passed from the date of ban. Please refer to your Self-Exclusion form for further details. At the time of appeal, the patron must prove to the Gaming Commission that the conditions for the voluntary ban no longer exist.
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